JPMORGANCHASE, Wilmington, DE, EXECUTIVE DIRECTOR Corporate Communications – Digital Communications Channel Management COE. (2021 – Present)

• Spearheaded the implementation of a comprehensive Digital Content/Channel Strategy, aligning with product roadmaps and enhancing communication tools across the organization.
• Championed the launch of JPMorgan Chase’s first-ever integrated homepage, bridging communication between business leads, technology, and senior leadership.
• Directed the Targeted Email and Metrics Centers of Excellence, ensuring compliance and risk management for OC Level Communications, achieving a successful audit in 2024.
• Pioneered the integration of Large Language Models (LLM) into communication processes, boosting team productivity and operational efficiency by 30%.
• Developed success metrics for communication campaigns, utilizing data analysis to refine strategies and improve campaign effectiveness.

JPMORGANCHASE, Wilmington, DE, VICE PRESIDENT
Corporate and HR Marketing & Employee Web Operations & Change/Communications Manager

Led global change management and Six Sigma projects, optimizing HR processes such as Payroll, Compensation, and Onboarding/Offboarding.
• Managed employee data migration and web consolidation during major mergers, ensuring seamless access across regions and business lines.
• Directed global teams in managing employee-facing web content, fostering cross-regional collaboration and operational excellence.
• Introduced LLM for sentiment analysis on critical topics, providing strategic insights to the OC and enhancing decision-making processes.